A headset left on top of a laptop with a telephone in the background. To signify a Telephone Operator Job.

The Park-Help-Line is Closed

We are sad to report that the Park-Help-Line founded by Sonia McColl of the Park Home JUSTICE Campaign, sponsored by Paul Baker Insurance Services (PBIS) and manned by volunteers, has taken its last call.

The service has run successfully for a number of years, during which time it has helped hundreds of park home residents with all types of situations providing guidance, pointing people in the right direction or simply just listening to their worries. Sadly calls for new volunteers were not successful, and so with a heavy heart, Sonia decided to take the very difficult decision to close down the operation of Park-Help-Line this year.

Paul Baker of PBIS commented: “We were delighted to sponsor this service from inception and know what a wonderful help the volunteers were able to provide; they are all to be thanked enormously for giving of their time, empathy and advice.”

We suggest if residents have concerns, they contact:

LEASE – Leasehold Advisory Service, on 020 7832 2500 or visit www.lease-advice.org.

IPHAS – The Independent Advisory Service  – www.iphas.co.uk

NAPHR – The National Association of Park Home Residents – www.naphr.co.uk

SCOPHRA – The Scottish Confederation of Park Homes Residents Associations – www.scophra.scot.

If you need any other resources, please check out our Useful Links post.

Similar Posts

  • Paul Baker Annual Competition

    As we draw to a close on our Fundraising Competition, we reflect upon the last 2 years we’ve awarded amazing individuals and their fundraising efforts. In 2025, there have been a range of brilliant entries, but one specifically caught our eye; Pippa was nominated by her friend Caron due to her amazing Afternoon Tea that…

  • Good Neighbour Awards

    There is no doubt that good neighbours, and conversely bad neighbours, can make a huge difference to our happiness and to our lives, no more so than in a residential park where, generally speaking, residents are older and quite often live alone. In some parks, some active social clubs and groups organise events and outings,…

  • Good News: Energy Bills Rebate for Park Home Residents

    Following pressure from the Park Home Owners’ JUSTICE Campaign, the Government has now confirmed that Park Home residents will receive the £400 energy bill rebate. Previously it was unclear if residents who do not have a domestic electricity meter or a direct relationship with an energy supplier would receive the rebate. An announcement with details…

  • Water Meters for all Park Homes: Sign the Petition!

    Water Meters are essential for tracking individual usage, with many residents being passed on charges from some site owners regarding wasted water/water leaks on their parks, which are the site owner’s responsibility. If this affects you, please sign the petition on the link below and share it with your neighbours and friends to get this…